Refund policy

RETURNS & REFUND POLICY

Last Updated: June 2026

At Afternine, every product is made to order specifically for you once your purchase is placed. Because our products are produced on demand through our fulfilment partners, please read our Returns & Refund Policy carefully before placing an order.

1. Made-to-Order Products

All Afternine products are produced specifically for each customer after an order is placed.

As a result, we do not accept returns or exchanges for:

  • Change of mind

  • Ordering the wrong size

  • Ordering the wrong colour

  • Buyer’s remorse

  • Accidental purchases

Please carefully review sizing guides, product descriptions, and order details before completing your purchase.

2. Damaged, Defective, or Incorrect Items

If your item arrives:

  • Damaged

  • Defective

  • Misprinted

  • Incorrect compared to your order

please contact us within 14 days of delivery.

To help us resolve the issue quickly, include:

  • Your order number

  • A description of the issue

  • Clear photographs showing the problem

Once reviewed, we may offer:

  • A replacement item

  • A refund

  • Store credit

at our discretion.

3. Lost Packages

If tracking information shows that your order has been lost in transit, please contact us.

We will work with the shipping carrier and fulfilment partner to investigate the issue and determine an appropriate resolution.

Packages marked as "Delivered" by the carrier are generally considered successfully delivered.

4. Refund Eligibility

Refunds may be issued if:

  • The product arrives damaged or defective.

  • The wrong product was received.

  • The order cannot be fulfilled.

  • A replacement cannot reasonably be provided.

Refunds are not available for:

  • Incorrect sizing selected by the customer

  • Change of mind

  • Delays caused by shipping carriers

  • Delays caused by customs processing

  • Minor variations in colour or print placement

  • Incorrect shipping information provided by the customer

5. Return Requirements

If a return is approved, the item must be:

  • Unused

  • Unwashed

  • In its original condition

Customers should not return products without first contacting Afternine and receiving return instructions.

Unauthorised returns may not be accepted.

6. Refund Processing

Approved refunds will be issued to the original payment method used during checkout.

Please allow:

  • 5–10 business days for processing

  • Additional time depending on your payment provider or bank

Shipping costs are generally non-refundable unless the return is the result of our error or a manufacturing defect.

7. Exchanges

Because products are made to order, we do not offer standard exchanges.

If there is a manufacturing issue or fulfilment error, we may provide a replacement item at no additional cost.

8. Sale Items

Sale items, promotional items, and limited-edition releases are considered final sale unless they arrive damaged, defective, or incorrect.

9. Contact Us

For all return, replacement, or refund requests, please contact:

afterninestreetwear@gmail.com

Please include your order number and any relevant photographs when contacting us.

Afternine

Built for the hours after nine. Designed for the Midnight District.